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Distance selling can be tricky and the best way to offer the best service over the line is to ensure that your assistants have one single view of each consumer’s buying history. Recovering their carts, even if those are still in work-in-progress, can secure an upsell over the phone. Moreover, providing one view of stock in addition to a single view of consumer history to each assistant will enable each one of them to deliver the best service possible by offering multiple delivery options for desired products (delivery, click-and-collect, express delivery in-store, e-reservation).
Discover some associated benefits.
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