Unified returns are often overlooked when it comes to offering the best possible customer experience. While most retail chains accept returns to a set destination using a shipping service, those who sell through both online and brick-and-mortar stores do not always offer returns using each consumer’s preferred route. Unified Commerce however does offer the possibility to return an item bought online to a store, or returning an item bought in a store online, or indeed any other combination of options that are required to adapt to any given situation.
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